clock: About 2 minutesglobe: Tesla touchscreen & Tesla appdocument: Your Tesla account login
To disconnect your Tesla from your account when selling through EV-Remarketing, perform a factory reset on the car’s touchscreen and remove the vehicle via the Tesla mobile app.
1. Factory reset
Erase your personal data directly on the car’s touchscreen.
- Go to Controls on your car screen.
- Tap Service and select Factory Reset.
- Confirm by entering your Tesla credentials to erase all personal data.
2. Remove from the app
Remove the car from your Tesla account so you no longer have remote access to it.
- Open the Tesla app on your phone.
- Tap your profile/menu or My Products.
- Select the vehicle and follow the prompts to Remove Access or transfer ownership.
Need a hand?
If you need help with the deregistration process or organizing the transport pickup details with EV-Remarketing, let us know!
In short
- Factory reset the car: Controls → Service → Factory Reset
- Remove the vehicle from the Tesla app so you lose remote access
- Have your Tesla account login ready to confirm the reset
