Required documents
| Document | Format | Notes |
|---|---|---|
| Photo ID or passport | PDF · JPG · PNG | Must be valid and clearly legible |
| Bank details (IBAN) | PDF only | Bank statement or official document showing your IBAN |
| Vehicle registration certificate | PDF · JPG · PNG | Must be in your name — carte grise (FR), Fahrzeugschein (DE) |
| Certificate of Conformity (COC) | PDF · JPG · PNG | Contact your dealer if you no longer have it |
| Service book stamps | PDF · JPG · PNG | Photos of stamps and invoices, per brand requirements |
A note on your vehicle registration certificate
This is the official document proving the car is registered in your name. It must reflect your current name and address.
- France
- Carte grise (Certificat d'immatriculation)
- Germany
- Fahrzeugschein (Zulassungsbescheinigung Teil I)
- Other countries
- The equivalent national registration document
Debt-free ownership is verified directly from the registration document — no separate proof is required.
Service book — why it matters and what we need
A complete service history protects the car's warranty and can significantly increase its value. When submitting your car, please include photos of your service book stamps and any relevant invoices. Service intervals vary by brand — use the table below to check what applies to your car.
| Brand / Model | Service interval |
|---|---|
| Kia (general) | Every 15,000 km or 1 year |
| Kia EV6 | Every 30,000 km or 2 years |
| Hyundai (general) | Every 15,000 km or 1 year |
| Hyundai Ioniq 5 | Every 30,000 km or 1 year |
| Nissan / Renault (general) | Every 20,000 km or 1 year |
| Renault Mégane E-Tech | Every 30,000 km or 2 years |
| MG | Every 24,000 km or 1 year |
| Dacia | Every 30,000 km or 1 year |
| Citroën / Peugeot / Opel | Every 12,500 km or 1 year |
| Fiat | Every 15,000 km or 1 year |
For every brand we need the service book with warranty proof on page 1, plus stamps and invoices. Don’t see your brand? Reach out to our team and we'll let you know what’s needed.
A note on deregistration
Before handing over your car, you will need to deregister it with your local authority. Our driver cannot take the car until this is done. The process varies by country — if you’re unsure how to do this, contact us and we’ll guide you.
→ How the full pick-up process works
- ✓ Photo ID or passport
- ✓ Bank details / IBAN (PDF)
- ✓ Vehicle registration in your name
- ✓ Certificate of Conformity (COC)
- ✓ Service book stamps & invoices
