Before our pickup service can take your car, you'll have to prepare your car for pickup. Follow these few steps to get the best pickup experience.
Deregistering your car
Deregister online through the official i-Kfz service or at your local Zulassungsstelle before pickup. Once deregistered, the licence plates are no longer valid and must be removed before the driver arrives. Keep the plates — return them to the registration office or retain them for future use.
You are welcome to remove the plates yourself — or we can take care of that as well.
→ Step by step: deregistering your car in Germany
Factory reset your car
Make sure to reset your car to factory settings before pickup. Factory reseting your car removes all personal data and makes the car ready for a new owner.
→ How to prepare your Tesla before pickup
What to leave in the car
When the truckdriver comes to collect your car, you must hand over two set of keys.
Before letting the truckdriver drive off with your car, please make sure you leave the following in your car:
- Crossed out registration paper
- Certificate of Conformity (COC)
- Type 2 to Type 2 charging cable (in the trunk)
- UMC charger 220V charger (in the trunk)
What not to do
- Leave invoices, contracts, or personal documents in the car
- Hand any paperwork to the driver — all contracts are handled digitally
- Leave tinted windows in the front — they must be removed
→ Not sure what these documents are?
You can't be present at pickup
Don't worry. Someone else can hand over the car on your behalf. Neighbours, friends, or a family member is perfectly fine. Make sure they have the keys and documents ready, and know not to hand any paperwork to the driver.
Our pickup staff runs on a regulated schedule. They cannot wait if no one is available at the agreed time. If you need to reschedule, please contact us as soon as possible via phone or e-mail.
